The ability to make an impression when you speak is an invaluable tool. Communicating effectively with clients and colleagues to create a memorable and lasting impression is a trainable skill which can be honed and practiced by following several simple rules.

Join communications consultant Sandra Miller on this one-day interactive training course to maximise your verbal communication. You will receive individual feedback to improve your communication skills and take away tips and techniques on how to prepare yourself for your next presentation, pitch, public speaking engagement, or just a chat by the watercooler. Take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control.

Learn the common pitfalls of speaking in public and feel comfortable in an intimate, supportive working environment.

Blog: How To Become A Confident Public Speaker?
The art of speaking with impact is one of the most aspired skills in the world, but many people still fail to understand the actual importance of it: it can have a decisive result in your life. Not everyone is born a natural public speaker, but it is possible to learn how to become one. Discover what our five top tips are to becoming a confident public speaker.

Learning Outcomes

  • Develop your ability to communicate with confidence
  • Discover the seven core qualities for concise, measured messages
  • Gain essential vocal preparation tools for important meetings and high-stress situations
  • Motivate others in your company with your new speaking techniques
  • Acquire a ’failsafe’ presentation method to fall back on in an emergency
  • Challenge your preconceptions of effective verbal communication in a supportive environment
  • Build spontaneity and improvisation into your repertoire so instant impact is ensured
09:15 - 09:45

Registration And Light Breakfast

09:45 - 10:15

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
10:15 - 11:00

Instant Impression

11:00 - 11:15

Morning Break

11:15 - 12:00

The 7 Ingredients Of Excellent Communication

  • Learn the 7 key ingredients to effective verbal communication
  • Start to include them into how you think about speaking
12:00 - 13:00

Preparation And Structure

  • Unlock how to prepare and structure your speech and presentations
13:00 - 13:45

Seated Lunch

13:45 - 14:15

The Opening

  • Focus on the first words you speak and how they affect perception
14:15 - 14:30

Building Confidence

  • Develop a robust, confident style
  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills
14:30 - 14:45

Spontaneity Exercises

  • Build spontaneity and dynamism into your verbal communication
  • Energise talks you’ve given before and ensure the audience is fully engaged and absorbed
14:45 - 15:15

Final Presentation

  • Give a final presentation
  • Compare to earlier work and gauge progress
  • Take concrete lessons from throughout the day and put them into practice
15:15 - 15:30

Afternoon Break

15:30 - 15:45

Action Planning

  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace
  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development
15:45 - 16:15

Feedback, Evaluation & Close

Sandra Miller

Communication Skills Training Consultant

Sandra Miller is a RADA-trained actor and now works extensively in the corporate sector providing coaching, consultancy and training in […]

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Central London

Q: Can’t find what you are looking for?

A: Why not contact a member of the team on 0800 014 2468 or email [email protected]

Q: Can I book without a purchase order number?

A: Yes. After you have booked on to the course, simply email  [email protected] and attach the purchase order raised. Please quote your order reference number and the course you are booked onto.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 014 2468 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio-visual support and high-speed wifi.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent by email a week after the event date. Please contact a member of the team on 0800 014 2468 or [email protected] if it has been more than a week.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee. View full terms and conditions here

Q: Is VAT included within the price?

A: Prices stated do not include VAT.

Q: Is lunch included?

A: Yes, a seated two-course hot buffet is served at lunch. Light breakfast is served in the morning and a wide selection of tea and coffee are served throughout the day.

Q: I have special dietary requirements; how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 014 2468. Please let us know as soon as possible so we can ensure your needs are met.

Q: I can no longer attend the course; can a colleague attend in my place?

A: Substitutions may be made up to 48 hours prior to the event. Please call 0800 014 2468 or email [email protected] with the replacement's details.

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here