We do not currently have any dates confirmed for this course. To register your interest for this course please contact us here, and once we have a new date confirmed a member of the team will be in touch with you.

Effective coaching and mentoring ensures individuals achieve their full potential. Coaching tends to be short term to improve the individual’s performance and mentoring tends to be longer term to develop the individual’s capability for the future.

Developing coaching and mentoring skills at every level of an organisation is the crucial to unlocking potential, improving performance and increasing productivity.

This highly interactive Effective Coaching and Mentoring training course helps you develop the key skills and techniques that are required to become an effective coach or mentor. Attend to improve your confidence, communication and interpersonal skills. Leave with the skills to improve performance within your team.

About the Trainers: Jacqueline Baker and Jonathan Bottomer
Jacqueline has held leadership roles working within the private sector, as well as central government, local government and the not for profit sector. Jacqueline is trained to ILM Level 7 in both coaching and coaching supervision and has coached clients across all sectors. She has delivered in-house and open coaching courses, with a practical slant, enabling organisations to help their people reach their full potential.

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting, an organisation within the Chartered Management Institute, the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions, the largest central government department in the UK.

Learning Outcomes

  • Develop key coaching or mentoring skills to be used throughout your career
  • Increase your understanding of the main coaching and mentoring tools and techniques, and how to apply them to develop others
  • Learn the key mechanisms for transferring learning between individuals within your organisation
  • Embed effective techniques to provide structured professional development and training
  • Embed coaching and mentoring in the way in which your organisation operates
09:15 - 09:45


09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 10:30

Making The Case For Coaching And Mentoring

The benefits of implementing effective coaching and mentoring schemes; the links to improved organisational performance

10:30 - 11:00

Developing Coaching and Mentoring Skills

Overview of coaching and mentoring models (GROW, OSCAR, CLEAR) using the key skills of:

  • Building rapport
  • Listening
  • Using intuition
  • Questioning
  • Providing feedback
  • Language style
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will learn in the session the application methods of the following tools and techniques:

  • Action learning sets
  • Perceptual positioning
  • The rule of 3
12:45 - 13:45


13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

  • The STOP model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Feedback and Evaluation

Jacqueline Baker

Management Consultant

Jacqueline has held leadership roles working within the private sector, as well as central government, local government and the not […]

View profile

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting, an organisation within the Chartered […]

View profile

Central London

Q: Can I book without a purchase order number?

A: Yes. After you have booked on to the course, simply email  [email protected] and attach the purchase order raised. Please quote your order reference number and the course you are booked onto.

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can’t find what you are looking for?

A: Why not contact a member of the team on 0800 014 2468 or email [email protected]

Q: I can no longer attend the course; can a colleague attend in my place?

A: Substitutions may be made up to 48 hours prior to the event. Please call 0800 014 2468 or email enquiries[email protected] with the replacement's details.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 014 2468 so we can have these sent to you immediately.

Q: I have special dietary requirements; how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 014 2468. Please let us know as soon as possible so we can ensure your needs are met.

Q: Is lunch included?

A: Yes, a seated two-course hot buffet is served at lunch. Light breakfast is served in the morning and a wide selection of tea and coffee are served throughout the day.

Q: Is VAT included within the price?

A: Prices stated do not include VAT.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee. View full terms and conditions here

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent by email a week after the event date. Please contact a member of the team on 0800 014 2468 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio-visual support and high-speed wifi.